As the vote for Holland City Fiber approaches, it seems like a good time to talk about Customer Service.
Holland BPW, our city-owned, non-profit utility continually has amazing customer service metrics1.
BPW does indeed have great reliability. They have their own, local crews, that take care of any issues quickly. With fiber in particular, outside of a random dump truck incident, I can’t think of a major issue since our office joined the downtown pilot.
Not a lot of us have it yet, but those that do love it. Some downtown residents would prefer lower prices, which a Yes vote brings to the entire city.
People trust BPW, and a large part of that is that they know who they are. You can go talk to them. Their team is a part of the community and cares.
Nobody’s perfect, but BPW scores high. Does your current ISP score this high?
For me, I want BPW running my internet service. They’re non-profit, local, and an asset to the community.